FAQs
Frequently Asked Questions
Quick answers on ordering, delivery, payment and stock. Still unsure? WhatsApp us on +254741121047 and we will help right away.
Ordering and quotes
How do I get prices?
Prices are trade-only. Add products to your quote list and send it via WhatsApp or email, or call us on +254741121047. We reply with a full quotation.
Is there a minimum order?
No strict minimum, but pricing is structured for trade and bulk buyers. Single-unit pickups are welcome at the warehouse.
How fast do you respond to quotes?
Within a few minutes during working hours (Mon-Sat, 08:00-17:30), usually same day otherwise.
Delivery and pickup
Do you deliver?
Yes. Nairobi deliveries are same or next day on stocked items; countrywide orders arrive within 1-3 days via courier.
Can I collect myself?
Yes, pickup is free from our warehouse at Kuguru Close, off Enterprise Road, Nairobi. Monday to Saturday, 08:00-17:30.
Do you deliver outside Nairobi?
Yes, we ship countrywide through trusted couriers. Delivery fees depend on order size and destination.
Payment and trade
What payment methods do you accept?
M-Pesa, bank transfer, and card payments at the warehouse. Payment terms are confirmed on your quotation.
Do you offer trade or project pricing?
Yes. Contractors, developers and resellers get volume pricing. Use the project enquiry form or WhatsApp us your bill of quantities.
Can I return items?
Unopened, undamaged items can be returned within 7 days. Cut or installed materials cannot be returned.
Products and stock
Is everything on the site in stock?
Stock status is shown on each product. Items marked "On request" can be ordered with a short lead time.
Do tiles come with adhesive and grout?
Tiles are sold separately from adhesives and grout. Add them to the same quote list and we will bundle everything.
Can I get a product spec sheet?
Yes. Every product page has a "Download spec sheet" button for a printable technical one-pager.